“By leveraging StreamSets on top of the Cloudera platform, we were able to accelerate our deployment schedule literally by months,” noted Becker. The combined solution allows RingCentral’s business services team to roll out new products and services faster. “If there’s one thing I would say about Cloudera, it’s that generally they seem to be on the cutting edge of data management technology compared to most of their competitors,” said Becker.Īlongside Cloudera, RingCentral uses StreamSets Data Collector to build and operate real-time data ingestion pipelines into CDH. Cloudera provided tools to ensure data encryption, security and compliance, and RingCentral was pleased with the platform’s speed and ease of use. Shortly after implementing Cloudera’s Distribution Including Hadoop (CDH), RingCentral’s security team mandated that all data in the platform be encrypted. RingCentral recognized the need for a modern data platform to support the scale of call records and other types of data it wanted to collect and analyze. Users across the company can now understand call quality as soon as the call ends and can aggregate call details by city, customer, carrier and data center. RingCentral partnered with Cloudera to build a real-time, 360-degree view of calls flowing through its network. But the data volumes generated by these systems were overwhelming, and RingCentral’s challenge was to effectively process and analyze them with timeliness. This requires the ability to weave together information and logs collected from five different RingCentral infrastructure systems that each typical call passes through. ChallengeĪs RingCentral expands into new countries, serving millions of calls per day, the company aims to deliver quality service that will ensure customer satisfaction and security while preventing fraud. RingCentral empowers today’s modern workforce to communicate, collaborate, and connect anytime, anywhere, on any device - through voice, video, team messaging, online meetings, and contact center solutions.
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